Frequently Asked Questions
Mattress overview & suitability
What makes Eco Kids different from other kids’ mattress brands?
What makes Eco Kids different from other kids’ mattress brands?
Eco Kids focuses exclusively on children’s and babies mattresses, designing every model around growing spine, sensitive skin and developing lungs. We use natural fabrics, certified low‑tox foams and reinforced spring systems that are up to 60% stronger than standard kids’ mattresses for long‑term support.
What mattresses are in the Eco Kids range?
What mattresses are in the Eco Kids range?
The range includes: Eco Kids Mattress, Eco Kids Deluxe, Eco Kids Nature Luxe, Eco Kids Bunk Mattress and Eco Kids Latex Luxe Cot Mattress. Each is tailored to a different age, bed type and comfort preference while keeping the same focus on natural, non‑toxic materials.
How do the mattresses differ from each other?
How do the mattresses differ from each other?
- Eco Kids Mattress: medium‑firm, hybrid spring and foam design for everyday kids’ use.
- Eco Kids Deluxe Mattress: same support core with a plush foam pillow top for extra cushioning.
- Eco kids Nature Luxe Mattress: natural latex pillow top on a supportive spring core for a more luxurious, buoyant feel.
- Eco Kids Bunk Mattress: lower‑profile mattress for bunk and loft beds, keeping kids safely below guard rails.
- Eco kids Latex Luxe Cot Mattress: firm, breathable cot mattress with natural latex and spring support for babies and toddlers.
What age are Eco Kids mattresses suitable for?
What age are Eco Kids mattresses suitable for?
Eco Kids mattresses are recommended for children aged 2+ who have transitioned out of a cot. The Latex Luxe Cot mattress is specifically designed for babies and toddlers from birth up to the time they move into their first “big bed.”
Which Eco Kids mattress is best for my child?
Which Eco Kids mattress is best for my child?
As a guide: The Eco Kids Mattress suits most kids from around age 2 through to teens, balancing comfort and support.
The Deluxe and Nature Luxe are ideal for kids wanting a softer, more cushioned feel, while the Bunk Mattress is best where safety rail height and clearance matter, and the Latex Luxe Cot mattress is designed specifically for babies and toddlers.
What firmness level are Eco Kids mattresses?
What firmness level are Eco Kids mattresses?
Eco Kids mattresses sit in the medium firm range, which experts consider ideal for children’s spinal development. The Deluxe and Nature Luxe models feel plusher on top due to their pillow top and latex layers, but all are built on supportive spring systems underneath.
What sleeping position is the Eco Kids mattress suitable for?
What sleeping position is the Eco Kids mattress suitable for?
The Eco Kids mattress is ideal for the front, back & side sleepers.
Are Eco Kids mattresses suitable for teens and occasional adults?
Are Eco Kids mattresses suitable for teens and occasional adults?
Yes. The Chiro Flex ES spring system is up to 60% stronger than standard children’s mattresses and is designed to support older kids and teens comfortably. While the range is optimised for children, mattresses can comfortably support adults during occasional co-sleeping or story time.
Where is the Eco Kids mattress made?
Where is the Eco Kids mattress made?
The Eco Kids mattress is made with love in Melbourne and is officially certified Australian Made.
What sizes and dimensions do Eco Kids mattresses come in?
What sizes and dimensions do Eco Kids mattresses come in?
Our mattresses are made to standard Australian sizes so they fit most bed frames and sheets:
Eco Kids Mattress
- Single: 92 cm x 188 cm x 21cm
- Long Single: 92 cm x 203 cm x 21 cm
- King Single: 107 cm x 203 cm x 21 cm
- Double: 138 cm x 188 cm x 21 cm
Eco Kids Deluxe Mattress
- Single: 92 cm x 188 cm x 24 cm
- Long Single: 92 cm x 203 cm x 24 cm
- King Single: 107 cm x 203 cm x24 cm
- Double: 138 cm x 188 cm x 24 cm
Eco Kids Nature Luxe Mattress
- Single: 92 cm x 188 cm x 24 cm
- Long Single: 92 cm x 203 cm x 24 cm
- King Single: 107 cm x 203 cm x 24 cm
- Double: 138 cm x 188 cm x24 cm
- Queen 153 cm x 203 cm x 24 cm
Eco Kids Bunk Mattress:
- Single: 92 cm x 188 cm x 14.5 cm
- King Single: 107 cm x 203 cm x 14.5 cm
Eco Kids Latex Luxe Cot Mattress:
- Standard cot: 130 cm x 69 cm x 12 cm
- Large cot size 132 cm x 70 cm x 12cm
What type of bed base/frame do you recommend?
What type of bed base/frame do you recommend?
The Eco Kids mattresses needs a bed base/frame that is stable and level and provides adequate support and ventilation. The ideal bed base/frame is a solid flat slat system. If slats are uncovered, the gap between the flat slats should not be more than 10cm apart. We do not recommend flexible (posture) slats or a spring bed base/frame as they can change the feel and support provided by the mattress. Using the Eco Kids mattress on the floor is ok for short periods of time, i.e. Kids slumber parties, but we do not recommend using it on the floor for long periods as it prohibits airflow which can cause mold and other damage.
How much weight can the Eco Kids mattress handle?
How much weight can the Eco Kids mattress handle?
The Eco Kids mattress has been tested to handle a sleeper’s weight of up to 120kg. This is based on a simulated nightly sleeping test over the life of the mattress. Please note a parent can sit or lay on the mattress with a child for short periods of time (i.e. during play/story time or overnight if the child is in need of comfort) with a combined weight of up to 150kg.
Material, Safety & Certifications
Do Eco Kids mattresses contain nasty chemicals?
Do Eco Kids mattresses contain nasty chemicals?
No, the Eco Kids mattresses contains no harmful glues, bonding agents or chemicals. Our Hygroflex foam is also OEKO-TEX Standard 100 certified as free of toxic chemical substances and safe for direct contact with the skin according to strict global OEKO-TEX testing criteria.
What certification does the Eco Kids mattresses have?
What certification does the Eco Kids mattresses have?
- Certified Australian Made under license ID number: 6697.
- GECA & Global GreenTag certified foam. The Eco Kids mattress only uses GECA (Good Environmental Choice Australia) & Global GreenTag certified foam. The GECA & Global GreenTag label is only awarded to products that have the highest environmental credentials and represent the leading environmentally preferable options in the marketplace.
- Dunlop foam is approved by National Asthma Council’s Sensitive Choice program.
- The bamboo fabric and hygroflex foam are OEKO-TEX Standard 100 certified as free of harmful chemical substances and safe for direct contact with the skin according to strict global OEKO-TEX testing criteria.
- The cotton fabric is certified as 100% natural and traceable cotton by Cotton Australia.
- Chiropractor reviewed & approved by the Chiropractic team at bedbuyer.com.au.
Are the Eco Kids mattresses environmentally friendly?
Are the Eco Kids mattresses environmentally friendly?
The Eco Kids only uses GECA (Good Environmental Choice Australia) & Global GreenTag certified foam. The GECA & Global GreenTag label is only awarded to products that have the highest environmental credentials and represent the leading environmentally preferable options in the marketplace.
Do Eco Kids mattresses contain latex or memory foam?
Do Eco Kids mattresses contain latex or memory foam?
The Eco Kids Mattress, Eco Kids Deluxe
and Eco Kids Bunk Mattress do not contain latex or memory foam. The Eco Kids
Nature Luxe Mattress and Latex Luxe Cot Mattress, however, do include natural
latex comfort layers for a more luxurious, responsive feel.
Are Eco Kids Mattresses fire retardant?
Are Eco Kids Mattresses fire retardant?
No. Eco Kids mattresses are not treated with fire retardant chemicals.
Has Eco Kids won any awards?
Has Eco Kids won any awards?
Eco Kids is recognised as one of Australia’s most awarded kids’ mattress brands, with independent reviews and industry bodies highlighting safety, comfort and innovation. The Eco Kids Mattress is a multi‑award‑winning hero of the range, crowned Australia’s “Best Kids Mattress” multiple times by Bedbuyer.
Are Eco Kids mattresses vegan?
Are Eco Kids mattresses vegan?
The Eco Kids mattresses are ‘100% Vegan’ as no animal products are used in the materials or during the manufacturing process.
Are Eco Kids mattresses approved for asthma and allergies?
Are Eco Kids mattresses approved for asthma and allergies?
Yes. Eco Kids mattresses are endorsed by the Sensitive Choice program for their low tox materials, reduced VOC emissions and asthma and allergy friendly design. The use of breathable bamboo, natural cotton and certified foams helps minimise triggers for sensitive airways and skin.
How do I care for the mattress?
How do I care for the mattress?
We strongly recommend always using a mattress protector. Any stains or marks on the mattress should be removed with careful wiping or dabbing with a damp cloth. Don’t use solvents or chemicals and don’t over wet. Allow the area to dry before covering again.
Do I need a mattress protector?
Do I need a mattress protector?
We strongly recommend always using a mattress protector with the Eco Kids mattress. Using a mattress protector is more hygienic and will result in improved durability and hygiene of the mattress.
How do I make a warranty claim?
How do I make a warranty claim?
To make a warranty claim, complete the Warranty Claim Form on our warranty page with your proof of purchase and photos of the issue. Our team will review your claim and contact you within around 2 business days to discuss next steps and, if approved, arrange collection and repair or replacement.
How long will an Eco Kids mattress last?
How long will an Eco Kids mattress last?
Eco Kids mattresses are built for long‑term use. The Eco Kids Mattress, Eco Kids Deluxe, Eco Kids Bunk Mattress and Eco Kids Latex Luxe Cot Mattress all come with a 10‑year warranty against faulty workmanship and materials, while the Eco Kids Nature Luxe Mattress includes a 15‑year warranty. With the right base, a mattress protector and regular rotation, they are designed to support children through many years and growth stages.
What warranty does the Eco Kids mattress have?
What warranty does the Eco Kids mattress have?
The warranty covers defects in materials and workmanship, such as abnormal sagging, broken springs or major manufacturing faults, for the stated warranty period when used on a suitable base. It does not cover damage from misuse, incorrect bases, soiling, or normal comfort impressions that develop over time.
For Full warranty Term's and Condition.
What is not covered by the warranty?
What is not covered by the warranty?
The warranty specifically excludes issues such as minor manufacturing anomalies that do not affect performance, fabric appearance (including stains, soiling, burns, pilling or loose covers) and damage from unsanitary conditions. It will also be void if the mattress is used without a waterproof protector, placed on an unsuitable base, or otherwise not cared for in line with the Care & Maintenance guidelines.
For Full warranty Term's and Condition.
Who pays for transport if my mattress is repaired or replaced under warranty?
Who pays for transport if my mattress is repaired or replaced under warranty?
Eco Kids covers transport costs for approved warranty repairs or replacements during the first 12 months of the warranty period. After 12 months, transport costs are the responsibility of the purchaser.
Can I use the Eco Kids mattress on the floor?
Can I use the Eco Kids mattress on the floor?
Using the Eco Kids mattress on the floor is ok for short periods of time, i.e. Kids slumber parties, but we do not recommend using it on the floor for long periods as it prohibits airflow which can cause mold and other damage.
Do I need to flip or rotate the mattress?
Do I need to flip or rotate the mattress?
You do not need to flip the Eco Kids mattress. We have designed the mattress with the highest quality materials. Rotating the mattress, top to bottom, every few months will keep it in top condition and allow for even wear.
How do I recycle packaging?
How do I recycle packaging?
Some councils will allow “LDPE 4” in your regular plastic recycling. If yours doesn’t, you can recycle the soft plastic at any REDcycle collection point (found at most Coles and Woolies stores). Please cut the plastic into A3 size sheets before putting them in the bin.
Delivery & Shipping
Is delivery really free?
Is delivery really free?
Yes — delivery is free to most metro and inner regional areas across Australia!
We offer Free Delivery to major metropolitan cities and inner regional areas. Please note the following breakdown as determined by our delivery partners:
- Metro Areas (Melbourne, Sydney, Brisbane, Adelaide, Canberra, Perth & Hobart): Free delivery.
- Inner Regional Areas: Free delivery is available where our delivery partners operate.
- Outer Regional Areas: A flat delivery rate may apply. You’ll be notified at checkout if your address falls into this category.
- Remote Regional Areas: Unfortunately, we currently do not ship to some remote regional locations not serviced by our delivery partners.
When will I receive my delivery?
When will I receive my delivery?
Our mattresses are made to order, but we also hold stock at our Melbourne, Sydney and Brisbane warehouses to support faster delivery. Your delivery timeframe will depend on the delivery service available and selected at checkout, your location and stock availability.
Same-Day Delivery
Same-Day Delivery is available for mattress orders only within Melbourne, Sydney and Brisbane for a delivery fee of $45.
Orders must be placed before 12pm AEDT and are subject to location and stock availability.
Next-Day Delivery
Next-Day Delivery is available for eligible mattress orders only in selected metro areas of Melbourne, Sydney and Brisbane. Orders must be placed before 2pm AEDT and are subject to postcode and stock availability. This service operates on business days only and excludes weekends and public holidays.
Standard Delivery & Premium Delivery
If Next-Day Delivery is not available or selected, the estimated Standard Delivery timeframes are:
- Melbourne Metro: Approximately 3 business days
- Sydney, Brisbane, Adelaide and Canberra Metro: Within 7-14 business days after dispatch
- All other areas: Within 14-21 business days after dispatch
Delivery times are estimates and may vary depending on your location, stock availability, courier service and time of year. Delays may occur during peak periods, public holidays and seasonal closures.
Bed bases and accessories may be shipped separately and arrive after your mattress.
What is Next Day Delivery Service?
What is Next Day Delivery Service?
Next-Day Delivery is available for eligible mattresses only in selected metro areas of Melbourne, Sydney and Brisbane.
Orders placed before 2pm AEDT may be delivered on the next business day, subject to stock and postcode eligibility. Weekends and public holidays are excluded.
Next-Day Delivery includes the same service as free Standard Delivery: the mattress is brought inside your home and placed in your room of choice. It does not include mattress setup or removal of packaging.
What is the Premium Delivery Service?
What is the Premium Delivery Service?
Premium Delivery is available for eligible mattresses and bed bases in metro areas of Melbourne, Sydney, Brisbane, Perth and Adelaide.
For $129, Premium Delivery includes:
- Delivery inside your home
- Placement in your room of choice
- Product setup
- Removal of product packaging and rubbish
Important: Premium Delivery does not include the removal or disposal of your old mattress, bed base or other furniture. Access must be safe and suitable for the delivery team.
What is the Same Day Delivery Service?
What is the Same Day Delivery Service?
Same-day delivery is available for mattresses only within Melbourne Metro for a delivery fee of $45. Orders must be placed before 12pm AEDT and are subject to location and stock availability. This optional paid service does not apply to bed bases, accessories or addresses outside Melbourne Metro.
How will the mattress get delivered?
How will the mattress get delivered?
We use different carriers and delivery services depending on the product and destination.
For eligible metro areas, Standard and Next-Day Delivery include bringing the mattress or bed base inside your home and placing it in your room of choice. Next-Day Delivery is limited to eligible mattresses in selected Melbourne, Sydney and Brisbane metro areas.
For non-metro and regional locations, delivery is to the ground-floor front door only. If your building has stairs, a lift, restricted access or another delivery consideration, please contact us before placing your order.
Where is the Eco Kids mattress shipped from?
Where is the Eco Kids mattress shipped from?
The Eco Kids mattress is shipped from our manufacturing facility in Melbourne.
Can you deliver into my home and/or upstairs or lifts?
Can you deliver into my home and/or upstairs or lifts?
Yes. In eligible metro areas, free Standard Delivery includes bringing your mattress or bed base inside your home and placing it in your room of choice. Next-Day Delivery provides the same service for eligible mattresses in selected Melbourne, Sydney and Brisbane metro areas.
Premium Delivery is available for eligible mattresses and bed bases in Melbourne, Sydney, Brisbane, Perth and Adelaide metro areas for $129. It also includes product setup and removal of packaging and rubbish.
For non-metro and regional locations, delivery is to the ground-floor front door only. If your property has stairs, a lift or restricted access, please contact us before ordering so we can confirm whether the delivery can be completed safely.
What does 2pm cut off mean?
What does 2pm cut off mean?
If you order our Eco Kids Mattress before 2pm AEDT and live in selected Melbourne suburbs, you will receive it next business day*!
Next Day Delivery Scheduling
Monday
Delivery
Any orders placed after 2pm on Thursday to 2pm Friday
Tuesday
Delivery
Any orders placed after 2pm on Friday to 2pm Monday
Wednesday
Delivery
Any orders placed after 2pm on Monday to 2pm Tuesday
Thursday
Delivery
Any orders placed after 2pm on Tuesday to 2pm Wednesday
Friday
Delivery
Any orders placed after 2pm on Wednesday to 2pm Thursday
*Business day is defined as Monday to Friday and excludes public holidays.
Can I get my accessories delivered next day?
Can I get my accessories delivered next day?
Accessories such as pillow and mattress protector will be shipped separately and arrive later than the mattress delivery.
Mattress 150 Night Trial/Returns/Refunds
What is the 150-night trial?
What is the 150-night trial?
Within 150 nights of purchase, if you are not completely satisfied with your Eco Kids mattress, you can return it for a full refund, or swap it over to another mattress in the Eco Kids range, subject to our trial terms and conditions. Please note the 150 night trial is limited to one mattress return or exchange per household/order.
As all 150 night trial returned mattresses go to charity, to live another life, they must be in an as-new condition with no damage, stains, marks or rips. We highly recommend using a mattress protector with your mattress. All the customers should retain the original packaging of the mattress at least for 150 nights to use it during the return process.
How do I return the mattress and get a refund?
How do I return the mattress and get a refund?
For returns within the trial period, fill out the online returns form below and our team will contact you, usually by 1-2 business day, to confirm the details. Once your return is approved and the mattress collected returned to our warehouse in acceptable condition, we will process your refund back to the original payment method.
Please note:
All returned mattresses must be enclosed in the original plastic bag provided at the time of sale. This is a strict requirement, as our freight companies will not collect or transport mattresses that are not securely sealed in this protective covering. The plastic bag ensures the mattress is kept hygienic, damage-free, and easy to handle during the return process. Customers are responsible for ensuring their mattress is properly repacked before pickup can be arranged.
How does the mattress swapover work under the 150-night trial?
How does the mattress swapover work under the 150-night trial?
If you’re not completely happy with your mattress during the 150-night trial, you can request a one-time swapover to a different mattress.
To get started, please complete the return form below and select the swapover option. You’ll then need to choose your replacement product.
If the new mattress is more expensive, we’ll send you a payment link and the price difference must be paid before we proceed. If the new mattress is cheaper, we’ll process a refund of the difference once your original mattress has been collected by The Salvation Army (Salvos) or another approved charity.
For Melbourne metro customers, we will pick up your original mattress and deliver the replacement mattress on the same day.
For interstate customers, we will deliver your replacement mattress first and then organise pick-up of your original mattress with Salvos once the new one has been delivered. Before confirming any swapover, we check with Salvos or Soft Landing to ensure they service your area; if they do not, you can still proceed by arranging donation yourself to a registered charity and providing proof of donation, after which we will process your refund.
Please note you are only entitled to one swapover or return under the 150-night trial, and the second mattress does not come with its own trial period.
Are there any costs for returning the mattress under the 150-night trial?
Are there any costs for returning the mattress under the 150-night trial?
- Return shipping is free for Melbourne, Sydney, Canberra, Brisbane, Adelaide & Perth Metro. We will book your return with a local charity and organize for the mattress to be picked up and donated to them.
- Outside these non-metro areas return shipping is not covered, and you will be required to ship the mattress, by your own means, to your closest charity and provide us with proof of delivery that they have received it before we can process your refund.
Where do the returned mattresses go?
Where do the returned mattresses go?
To keep returned mattresses out of the landfill, we donate them to local charities so that they can live another life.
Do you resell returned mattresses?
Do you resell returned mattresses?
No, we do not resell returned mattresses. All returned mattresses are donated to charity.
How long will it take to receive my refund?
How long will it take to receive my refund?
Your refund will be issued as soon as we get confirmation from the charity that the mattress has been picked up from them or has been dropped off at their facility. Depending on your bank, it can take 3-5 business days for the refund to be reflected on your method of payment.
Which payment methods are accepted in the Online Shop?
Which payment methods are accepted in the Online Shop?
We accept:
- All major credit & debit cards
- PayPal
- AfterPay
- ZipPay
Is there a limit to how many mattresses I can return under the 150 night trial?
Is there a limit to how many mattresses I can return under the 150 night trial?
Just like at the buffet, where it’s best to try before filling your plate, we want you to be sure your kids love your mattress before you order big! So we limit returns under the 150 night trial to one per household.
Can I return my mattress protector, pillow protector or pillow itself?
Can I return my mattress protector, pillow protector or pillow itself?
No, we do not offer a 150-night trial on pillows, mattress protector or pillow protectors. For hygiene and health reasons, Pillow, pillow protector and mattress protector are not eligible for return or exchange once purchased.