Frequently Asked Questions

Within 150 nights of purchase, if you are not completely satisfied with your Eco Kids mattress, you can return it for a full refund, or swap it over to another mattress in the Eco Kids range, subject to our trial terms and conditions. Please note the 150 night trial is limited to one mattress return or exchange per household/order.

As all 150 night trial returned mattresses go to charity, to live another life, they must be in an as-new condition with no damage, stains, marks or rips. We highly recommend using a mattress protector with your mattress. All the customers should retain the original packaging of the mattress at least for 150 nights to use it during the return process.

For returns within the trial period, fill out the online returns form below and our team will contact you, usually by 1-2 business day, to confirm the details. Once your return is approved and the mattress collected returned to our warehouse in acceptable condition, we will process your refund back to the original payment method.

Please note:
All returned mattresses must be enclosed in the original plastic bag provided at the time of sale. This is a strict requirement, as our freight companies will not collect or transport mattresses that are not securely sealed in this protective covering. The plastic bag ensures the mattress is kept hygienic, damage-free, and easy to handle during the return process. Customers are responsible for ensuring their mattress is properly repacked before pickup can be arranged.

If you’re not completely happy with your mattress during the 150-night trial, you can request a one-time swapover to a different mattress.

To get started, please complete the return form below and select the swapover option. You’ll then need to choose your replacement product.
If the new mattress is more expensive, we’ll send you a payment link and the price difference must be paid before we proceed. If the new mattress is cheaper, we’ll process a refund of the difference once your original mattress has been collected by The Salvation Army (Salvos) or another approved charity.

For Melbourne metro customers, we will pick up your original mattress and deliver the replacement mattress on the same day.
For interstate customers, we will deliver your replacement mattress first and then organise pick-up of your original mattress with Salvos once the new one has been delivered. Before confirming any swapover, we check with Salvos or Soft Landing to ensure they service your area; if they do not, you can still proceed by arranging donation yourself to a registered charity and providing proof of donation, after which we will process your refund.

Please note you are only entitled to one swapover or return under the 150-night trial, and the second mattress does not come with its own trial period.

• Return shipping is free for Melbourne, Sydney, Canberra, Brisbane, Adelaide & Perth Metro. We will book your return with a local charity and organize for the mattress to be picked up and donated to them.
• Outside these non-metro areas return shipping is not covered, and you will be required to ship the mattress, by your own means, to your closest charity and provide us with proof of delivery that they have received it before we can process your refund.

To keep returned mattresses out of the landfill, we donate them to local charities so that they can live another life.

No, we do not resell returned mattresses. All returned mattresses are donated to charity.

Your refund will be issued as soon as we get confirmation from the charity that the mattress has been picked up from them or has been dropped off at their facility. Depending on your bank, it can take 3-5 business days for the refund to be reflected on your method of payment.

We accept:

• All major credit & debit cards
• PayPal
• AfterPay
• ZipPay

Just like at the buffet, where it’s best to try before filling your plate, we want you to be sure your kids love your mattress before you order big! So we limit returns under the 150 night trial to one per household.

No, we do not offer a 150-night trial on pillows, mattress protector or pillow protectors. For hygiene and health reasons, Pillow, pillow protector and mattress are not eligible for return or exchange once purchased.