150 Night Sleep Trial - You've love it, we guarantee!
The quality of our mattresses is why people keep coming back. We use the best materials to improve comfort, promote breathability, and support every section of the body while at rest. See why Eco Kids is the mattress company for you.
But that’s not the only reason people love Eco Kids.
Everyone is different. You may find your child prefers a softer mattress, or perhaps a hybrid mattress just isn’t for you. We understand that everyone’s preferences vary, and what works for some may not work for others. If, after giving it a fair 150 night trial, you find that the mattress is not suitable for you, we respect your choice. You do not need to provide any explanations; simply let us know within the trial period, and we will arrange for the return process to begin.
If you don't like it, no stress.
We offer a 150 night free trial for mattresses. This guarantee allows you and your child to trial the mattress completely risk free. If for some reason, you don’t gel with your new sleeping solution, we’ll arrange for it to be collected * and donated to charity or recycled.
Our goal is to make the mattress return process stress free and straightforward for you. To ensure your peace of mind, we offer a 150 night free trial for mattresses. This extended guarantee gives you the opportunity to experience our products in the comfort of your own home, allowing you to make an informed decision about your child's sleep preferences.
However, we kindly request that you give it at least two weeks to allow your child's body to adjust before initiating a return.
Please note: The trial is limited to one of each product that Eco Kids offers and is limited to one trial; per customer, per order, per household/delivery address. If you are thinking about purchasing multiple mattresses, we recommend purchasing one first and if you love it place another order.
Join the Eco Kids Family
Whether you’re selecting a mattress for a toddler transitioning from a cot, or for a growing child preparing for school, Eco Kids is here to support your journey. Our mattresses are made with care, designed to grow with your child, and built to last.
Explore the full Eco Kids Range today and take the first step towards safe, natural, and restful sleep for your child.
Online Return Process.
If you’re not completely satisfied with your Eco Kids mattress, you can return it within 150 days of purchase for a full refund. Here's how it works:
1. Give it some time
We recommend trying your mattress for at least 14 days to allow your body to adjust before deciding to return it.
2. Check your location
Our charity and recycling partners offer free collection in many areas, however, not all locations are serviced. To find out if your address is serviced, email us at info@ecokids.com.au before purchasing or requesting a return
3. Return options:
If you're within a collection area:
We’ll arrange for the item to be collected by one of our partners free of charge, and once collected, we’ll issue your full refund. Please note, that our charity partner, Salvation Army requires ample clear parking access to be in close proximity to your property. For example, the trucks can take up to 4 parking spaces in order to collect; if they cannot park safely, they may decline the collection; this is outside of our control.
If you're outside the collection area:
You will need to arrange the donation of your item to a local registered charity or mattress recycler.
Once this has been done, email us proof of donation or drop-off, and we’ll process your full refund.
Please note: All returned mattresses must be enclosed and sealed in a mattress specific plastic bag that is the correct size of the mattress. These can be purchased from us, and we can post it to you alternately these can be bought from Bunnings.
This is a strict requirement, as our freight companies will not collect or transport mattresses that are not securely sealed in this protective covering. The plastic bag ensures the mattress is kept hygienic, damage-free, and easy to handle during the return process. Customers are responsible for ensuring their mattress is properly repacked before pickup can be arranged.
4. Refund : You will be issued to you approximately 7-days after collection.
If you have any questions at any point, feel free to reach out to our team at info@ecokids.com.au
TRUST
Eco Kids has been designed by a team of bedding industry experts with
over 60 years of combined experience. Eco Kids is Australian made,
manufactured in Melbourne and it is backed by a 10 year warranty. No
need to just take our word for it, please see our amazing reviews at ProductReview.com.au.
MISSION
Providing the best in support and comfort while utilizing environmentally friendly, natural materials so you can feel
confident your child is having a healthy and restorative sleep.