Frequently Asked Questions
Christmas Delivery Cut-Off Dates 2025
To make sure your order arrives in time for Christmas, please place your order before the dates listed below.
We recommend ordering as early as possible, as courier delays are common in December.
Thank you for choosing Eco Kids — and Merry Christmas!
Melbourne Metro
- Mattresses – Next Business Day Delivery Cut-off: 23/12/2025 at 2:00pm
- Bases & accessories 19/12/2025
Interstate & Regional Deliveries
- Metro Areas: 11/12/2025
- Regional Areas 3/12/2025
- Rural Areas - 28/11/2025
What certification does the Eco Kids mattress have?
What certification does the Eco Kids mattress have?
- Certified Australian Made under license ID number: 6697.
- GECA & Global GreenTag certified foam. The Eco Kids mattress only uses GECA (Good Environmental Choice Australia) & Global GreenTag certified foam. The GECA & Global GreenTag label is only awarded to products that have the highest environmental credentials and represent the leading environmentally preferable options in the marketplace.
- Dunlop foam is approved by National Asthma Council’s Sensitive Choice program.
- The bamboo fabric and hygroflex foam are OEKO-TEX Standard 100 certified as free of harmful chemical substances and safe for direct contact with the skin according to strict global OEKO-TEX testing criteria.
- The cotton fabric is certified as 100% natural and traceable cotton by Cotton Australia.
- Chiropractor reviewed & approved by the Chiropractic team at bedbuyer.com.au.
What type of bed base/frame do you recommend?
What type of bed base/frame do you recommend?
The Eco Kids mattress needs a bed base/frame that is stable and level and provides adequate support and ventilation. The ideal bed base/frame is a solid flat slat system. If slats are uncovered, the gap between the flat slats should not be more than 10cm apart. We do not recommend flexible (posture) slats or a spring bed base/frame as they can change the feel and support provided by the mattress. Using the Eco Kids mattress on the floor is ok for short periods of time, i.e. Kids slumber parties, but we do not recommend using it on the floor for long periods as it prohibits airflow which can cause mold and other damage.
Is the Eco Kids mattress environmentally friendly?
Is the Eco Kids mattress environmentally friendly?
The Eco Kids mattress only uses GECA (Good Environmental Choice Australia) & Global GreenTag certified foam. The GECA & Global GreenTag label is only awarded to products that have the highest environmental credentials and represent the leading environmentally preferable options in the marketplace.
The Eco Kids mattress is ‘100% Vegan’ as no animal products are used in the materials or during the manufacturing process.
How much weight can the Eco Kids mattress handle?
How much weight can the Eco Kids mattress handle?
The Eco Kids mattress has been tested to handle a sleeper’s weight of up to 120kg. This is based on a simulated nightly sleeping test over the life of the mattress. Please note a parent can sit or lay on the mattress with a child for short periods of time (i.e. during play/story time or overnight if the child is in need of comfort) with a combined weight of up to 150kg.
Is the mattress fire retardant?
Is the mattress fire retardant?
No, the Eco Kids mattress is not fire retardant as we do not use any fire retardant chemicals in the materials.
Does the Eco Kids mattress contain any latex or memory foam?
Does the Eco Kids mattress contain any latex or memory foam?
The Eco Kids mattress does not contain latex or memory foam.
How do I recycle packaging?
How do I recycle packaging?
Some councils will allow “LDPE 4” in your regular plastic recycling. If yours doesn’t, you can recycle the soft plastic at any REDcycle collection point (found at most Coles and Woolies stores). Please cut the plastic into A3 size sheets before putting them in the bin.
Does the mattress contain nasty chemicals?
Does the mattress contain nasty chemicals?
No, the Eco Kids mattress contains no harmful glues, bonding agents or chemicals. Our Hygroflex foam is also OEKO-TEX Standard 100 certified as free of toxic chemical substances and safe for direct contact with the skin according to strict global OEKO-TEX testing criteria.
How do I care for the mattress?
How do I care for the mattress?
We strongly recommend always using a mattress protector. Any stains or marks on the mattress should be removed with careful wiping or dabbing with a damp cloth. Don’t use solvents or chemicals and don’t over wet. Allow the area to dry before covering again.
Do I need a mattress protector?
Do I need a mattress protector?
We strongly recommend always using a mattress protector with the Eco Kids mattress. Using a mattress protector is more hygienic and will result in improved durability and hygiene of the mattress.
Can I use the Eco Kids mattress on the floor?
Can I use the Eco Kids mattress on the floor?
Using the Eco Kids mattress on the floor is ok for short periods of time, i.e. Kids slumber parties, but we do not recommend using it on the floor for long periods as it prohibits airflow which can cause mold and other damage.
Where is the Eco Kids mattress made?
Where is the Eco Kids mattress made?
The Eco Kids mattress is made with love in Melbourne and is officially certified Australian Made.
What are the sizes of the Eco Kids mattress?
What are the sizes of the Eco Kids mattress?
The Eco Kids mattress comes in 4 sizes:
- Single 92 x 188 x 21 cm
- Long Single 92 x 203 x 21 cm
- King Single 107 x 203 x 21 cm
- Double 138 x 188 x 21 cm
Do I need to flip or rotate the mattress?
Do I need to flip or rotate the mattress?
You do not need to flip the Eco Kids mattress. We have designed the mattress with the highest quality materials. Rotating the mattress, top to bottom, every few months will keep it in top condition and allow for even wear.
What is the feel of the Eco Kids mattress?
What is the feel of the Eco Kids mattress?
The Eco Kids mattress is a Medium/Firm feel, which is the optimal comfort choice for growing children.
What age group is the Eco Kids mattress for?
What age group is the Eco Kids mattress for?
The Eco Kids mattress is specifically designed and recommended for all children age 2+, including teenagers and young adults.
What sleeping position is the Eco Kids mattress suitable for?
What sleeping position is the Eco Kids mattress suitable for?
The Eco Kids mattress is ideal for the front, back & side sleepers.
What warranty does the Eco Kids mattress have?
What warranty does the Eco Kids mattress have?
The Eco Kids mattress comes with a ten-year warranty against faulty workmanship or materials.
Delivery & Shipping
Is delivery really free?
Is delivery really free?
Yes — delivery is free to most metro and inner regional areas across Australia!
We offer Free Delivery to major metropolitan cities and inner regional areas. Please note the following breakdown as determined by our delivery partners:
- Metro Areas (Melbourne, Sydney, Brisbane, Adelaide, Canberra, Perth & Hobart): Free delivery.
- Inner Regional Areas: Free delivery is available where our delivery partners operate.
- Outer Regional Areas: A flat delivery rate may apply. You’ll be notified at checkout if your address falls into this category.
- Remote Regional Areas: Unfortunately, we currently do not ship to some remote regional locations not serviced by our delivery partners.
When will I receive my delivery?
When will I receive my delivery?
Our mattresses are made to order, just for you. Once you've ordered your mattress, we need 3 business days to manufacture and dispatch it. Our Australian-made mattresses are dispatched from our Melbourne warehouse, and will be delivered to you based on the average* delivery times below:
- Melbourne Metro 3 business days
- Sydney, Brisbane, Adelaide & Canberra Metro within 14 business days
- All other areas within 21 business days.
*We hope you'll understand that the lead time may be longer depending on your specific location, courier used and time of year (such as the Christmas closure).
Melbourne Metro Next Day Delivery now available!*
Order our Eco Kids Mattress before 2pm AEDT, and if you're in selected Melbourne suburbs, you'll now have the option to receive it the next business day. Click here to check if your suburb qualifies for Next Day Delivery.
*Note next day delivery service is not available during Christmas holiday period.
What is the Premium Delivery Service (Melbourne metro only)?
What is the Premium Delivery Service (Melbourne metro only)?
Delivery includes placement of items inside home in room of choice, assembly and packaging removal. Drivers will go up a lift or stairs to deliver as long as it is safe and accessible. Delivery is Available Monday to Friday during business hours only. Excludes weekends and public holidays.
How will the mattress get delivered?
How will the mattress get delivered?
In order to ship Australia wide, we use multiple carriers and services based on different locations. The mattress will be delivered via truck, ute or courier service depending on your location. If you have any specific delivery requirements or there is an access issue in regards to your building or location, please contact us before placing the order so we can confirm one of our carriers can fulfil your needs.
IMPORTANT
This delivery service is to Ground Floor ONLY.
Where is the Eco Kids mattress shipped from?
Where is the Eco Kids mattress shipped from?
The Eco Kids mattress is shipped from our manufacturing facility in Melbourne.
Can you deliver into my home and/or upstairs or lifts?
Can you deliver into my home and/or upstairs or lifts?
We only offer Premium Delivery Service to Melbourne metro areas. Our Free standard delivery is to the front door only—drivers cannot take the mattress upstairs or inside your home.
If you live in an apartment block with a lift, the driver will deliver the mattress to the lift area; you’ll need to take it from there.
If you require the mattress to be taken inside and/or upstairs, please contact us before placing your order. We’ll do our best to arrange a suitable delivery service based on your location and requirements.
Please note: Additional charges may apply for any service beyond standard deliver
Next business day Melbourne mattress delivery
What does 2pm cut off mean?
What does 2pm cut off mean?
If you order our Eco Kids Mattress before 2pm AEDT and live in selected Melbourne suburbs, you will receive it next business day*!
Next Day Delivery Scheduling
Monday
Delivery
Any orders placed after 2pm on Thursday to 2pm Friday
Tuesday
Delivery
Any orders placed after 2pm on Friday to 2pm Monday
Wednesday
Delivery
Any orders placed after 2pm on Monday to 2pm Tuesday
Thursday
Delivery
Any orders placed after 2pm on Tuesday to 2pm Wednesday
Friday
Delivery
Any orders placed after 2pm on Wednesday to 2pm Thursday
*Business day is defined as Monday to Friday and excludes public holidays.
Which Melbourne suburbs qualify for next-business-day mattress delivery?
Which Melbourne suburbs qualify for next-business-day mattress delivery?
Can I get my accessories delivered next day?
Can I get my accessories delivered next day?
Accessories such as pillow and mattress protector will be shipped separately and arrive later than the mattress delivery.
Mattress 150 Night Trial/Returns/Refunds
What is the 150-night trial?
What is the 150-night trial?
Within 150 nights of purchase, if you are not completely satisfied, you can return the mattress for a full refund.
As all 150 night trial returned mattresses go to charity, to live another life, they must be in an as-new condition with no damage, stains, marks or rips. We highly recommend using a mattress protector with your mattress. All the customers should retain the original packaging of the mattress at least for 150 nights to use it during the return process.
How do I return the mattress and get a refund?
How do I return the mattress and get a refund?
For returns within the 100-night trial, please fill out the below form and we will get back to you as soon as we can. This is usually the next business day.
Please note:
All returned mattresses must be enclosed in the original plastic bag provided at the time of sale. This is a strict requirement, as our freight companies will not collect or transport mattresses that are not securely sealed in this protective covering. The plastic bag ensures the mattress is kept hygienic, damage-free, and easy to handle during the return process. Customers are responsible for ensuring their mattress is properly repacked before pickup can be arranged.
Are there any costs for returning the mattress under the 150-night trial?
Are there any costs for returning the mattress under the 150-night trial?
- Return shipping is free for Melbourne, Sydney, Canberra, Brisbane, Adelaide & Perth Metro. We will book your return with a local charity and organize for the mattress to be picked up and donated to them.
- Outside these non-metro areas return shipping is not covered, and you will be required to ship the mattress, by your own means, to your closest charity and provide us with proof of delivery that they have received it before we can process your refund.
Where do the returned mattresses go?
Where do the returned mattresses go?
To keep returned mattresses out of the landfill, we donate them to local charities so that they can live another life.
Do you resell returned mattresses?
Do you resell returned mattresses?
No, we do not resell returned mattresses. All returned mattresses are donated to charity.
How long will it take to receive my refund?
How long will it take to receive my refund?
Your refund will be issued as soon as we get confirmation from the charity that the mattress has been picked up from them or has been dropped off at their facility. Depending on your bank, it can take 3-5 business days for the refund to be reflected on your method of payment.
Which payment methods are accepted in the Online Shop?
Which payment methods are accepted in the Online Shop?
We accept:
- All major credit & debit cards
- PayPal
- AfterPay
- ZipPay
Is there a limit to how many mattresses I can return under the 150 night trial?
Is there a limit to how many mattresses I can return under the 150 night trial?
Just like at the buffet, where it’s best to try before filling your plate, we want you to be sure your kids love your mattress before you order big! So we limit returns under the 150 night trial to one per household.
Can I return my mattress protector, pillow protector or pillow itself?
Can I return my mattress protector, pillow protector or pillow itself?
No, we do not offer a 150-night trial on pillows, mattress protector or pillow protectors. For hygiene and health reasons, Pillow, pillow protector and mattress are not eligible for return or exchange once purchased.