FAQs

ECO KIDS MATTRESS:

MELBOURNE METRO – Orders placed on or before Sunday the 17th December will be delivered prior to Christmas pending any unexpected manufacturing or shipping delays.

SYDNEY, BRISBANE, GOLD COAST, ADELAIDE & CANBERRA METRO – Orders placed on or before Sunday 3rd December will be delivered prior to Christmas pending any unexpected manufacturing or shipping delays.

PERTH, DARWIN & REGIONAL LOCATIONS – Orders placed on or before Monday 27th November will be delivered prior to Christmas pending any unexpected manufacturing or shipping delays.

ACCESSORIES SENT VIA AUSPOST/SENDLE:

ALL STATES EXCEPT WA, NT, FAR NORTH QLD & REMOTE AREAS– 11th December

WA, NT, FAR NORTH QLD & REMOTE AREAS –
30th November

Mattress

  • Certified Australian Made under license ID number: 6697.
  • GECA & Global GreenTag certified foam. The Eco Kids mattress only uses GECA (Good Environmental Choice Australia) & Global GreenTag certified foam. The GECA & Global GreenTag label is only awarded to products that have the highest environmental credentials and represent the leading environmentally preferable options in the marketplace.
  • Dunlop foam is approved by National Asthma Council’s Sensitive Choice program.
  • The bamboo fabric and hygroflex foam are OEKO-TEX Standard 100 certified as free of harmful chemical substances and safe for direct contact with the skin according to strict global OEKO-TEX testing criteria.
  • The cotton fabric is certified as 100% natural and traceable cotton by Cotton Australia.
  • Chiropractor reviewed & approved by the Chiropractic team at bedbuyer.com.au.

The Eco Kids mattress needs a bed base/frame that is stable and level and provides adequate support and ventilation. The ideal bed base/frame is a solid flat slat system. If slats are uncovered, the gap between the flat slats should not be more than 10cm apart. We do not recommend flexible (posture) slats or a spring bed base/frame as they can change the feel and support provided by the mattress. Using the Eco Kids mattress on the floor is ok for short periods of time, i.e. Kids slumber parties, but we do not recommend using it on the floor for long periods as it prohibits airflow which can cause mould and other damage.

The Eco Kids mattress only uses GECA (Good Environmental Choice Australia) & Global GreenTag certified foam. The GECA & Global GreenTag label is only awarded to products that have the highest environmental credentials and represent the leading environmentally preferable options in the marketplace.

The Eco Kids mattress is ‘100% Vegan’ as no animal products are used in the materials or during the manufacturing process.

The Eco Kids mattress has been tested to handle a sleeper’s weight of up to 120kg. This is based on a simulated nightly sleeping test over the life of the mattress. Please note a parent can sit or lay on the mattress with a child for short periods of time (i.e. during play/storytime or overnight if the child is in need of comfort) with a combined weight of up to 150kg.

No, the Eco Kids mattress is not fire retardant as we do not use any fire retardant chemicals in the materials.

The Eco Kids mattress does not contain latex or memory foam.

Some councils will allow “LDPE 4” in your regular plastic recycling. If yours doesn’t, you can recycle the soft plastic at any REDcycle collection point (found at most Coles and Woolies stores). Please cut the plastic into A3 size sheets before putting them in the bin.

No, the Eco Kids mattress contains no harmful glues, bonding agents or chemicals. Our Hygroflex foam is also OEKO-TEX Standard 100 certified as free of toxic chemical substances and safe for direct contact with the skin according to strict global OEKO-TEX testing criteria.

We strongly recommend always using a mattress protector. Any stains or marks on the mattress should be removed with careful wiping or dabbing with a damp cloth. Don’t use solvents or chemicals and don’t over wet. Allow the area to dry before covering again.

We strongly recommend always using a mattress protector with the Eco Kids mattress. Using a mattress protector is more hygienic and will result in improved durability and hygiene of the mattress.

Using the Eco Kids mattress on the floor is ok for short periods of time, i.e. Kids slumber parties, but we do not recommend using it on the floor for long periods as it prohibits airflow which can cause mould and other damage.

The Eco Kids mattress is made with love in Melbourne and is officially certified Australian Made.

The Eco Kids mattress comes in 4 sizes:

  • Single 92 x 188 x 21 cm
  • Long Single 92 x 203 x 21 cm
  • King Single 107 x 203 x 21 cm
  • Double 138 x 188 x 21 cm

You do not need to flip the Eco Kids mattress. We have designed the mattress with the highest quality materials. Rotating the mattress, top to bottom, every few months will keep it in top condition and allow for even wear.

The Eco Kids mattress is a Medium/Firm feel, which is the optimal comfort choice for growing children.

The Eco Kids mattress is specifically designed and recommended for all children age 2+, including teenagers and young adults.

The Eco Kids mattress is ideal for the front, back & side sleepers.

The Eco Kids mattress comes with a ten-year warranty against faulty workmanship or materials.

Delivery & Shipping

Yes, delivery is free to anywhere in Australia, providing our contracted delivery agent services that location. If in the unlikely event we are unable to deliver the mattress to you, we will contact you and advise of this and refund you in full.

Our mattresses are made to order, just for you. Once you've ordered your mattress, we need 3 business days to manufacture and dispatch it. Our Australian-made mattresses are dispatched from our Melbourne warehouse, and will be delivered to you based on the average* delivery times below:
  • Melbourne Metro 3 business days
  • Sydney, Brisbane, Adelaide & Canberra Metro within 14 business days
  • All other areas within 21 business days.
*We hope you'll understand that the lead time may be longer depending on your specific location and the courier used.

No, all items purchased at ecokids.net.au come with Free Delivery, Australia wide. 

IMPORTANT

This service is a Contactless Delivery Service to Ground Floor ONLY.

In order to ship Australia wide, we use multiple carriers and services based on different locations. The mattress will be delivered via truck, ute or courier service depending on your location. If you have any specific delivery requirements or there is an access issue in regards to your building or location, please contact us before placing the order so we can confirm one of our carriers can fulfil your needs.

IMPORTANT

This delivery service is to Ground Floor ONLY.

The Eco Kids mattress is shipped from our manufacturing facility in Melbourne.

Our standard delivery is to the front door only. The delivery drivers cannot take the mattress upstairs or into your home. If you live in an apartment block with a lift, the driver will take the mattress to the lift, and you will be required to take it yourself from there. If you require the mattress to be taken inside and/or upstairs, please contact us before placing the order, and we will try to find a suitable delivery service based on your area and requirements. Please note further delivery charges may apply for any service above our standard delivery service.

Next business day Melbourne mattress delivery

If you order our Eco Kids Mattress before 3pm AEDT and live in selected Melbourne suburbs, you will receive it next business day*!

Next Day Delivery Scheduling

Monday
Delivery

Any orders placed after 3pm on Thursday to 3pm Friday

Tuesday
Delivery

Any orders placed after 3pm on Friday to 3pm Monday

Wednesday
Delivery

Any orders placed after 3pm on Monday to 3pm Tuesday

Thursday
Delivery

Any orders placed after 3pm on Tuesday to 3pm Wednesday

Friday
Delivery

Any orders placed after 3pm on Wednesday to 3pm Thursday

*Business day is defined as Monday to Friday and excludes public holidays.

Abbotsford 3067 Carlton North 3054 Footscray 3011 McKinnon 3204 Seaholme 3018
Aberfeldie 3040 Carnegie 3163 Forest Hill 3131 Meadow Heights 3048 Seddon 3011
Aintree 3336 Caroline Springs 3023 Fraser Rise 3336 Melbourne Airport 3045 Somerton 3062
Airport West 3042 Carrum 3197 Gardenvale 3185 Melbourne 3000  South Kingsville 3015
Albanvale 3021 Caulfield East 3145 Gladstone Park 3043 Melbourne 3004 South Melbourne 3205
Albert Park 3206 Caulfield North 3161 Glen Huntly 3163 Melbourne 3004  South Morang 3752
Albion 3020 Caulfield South 3162 Glen Iris 3146  Melton South 3338 South Wharf 3006
Alphington 3078 Caulfield 3162 Glen Waverley 3150 Melton West 3337 South Yarra 3141 
Alphington 3078  Chadstone 3148 Glenroy 3046 Melton 3337 Southbank 3006
Altona Meadows 3028 Chelsea Heights 3196 Gowanbrae 3043 Mentone 3194 Spotswood 3015
Altona North 3025 Chelsea 3196 Grangefields 3335 Mernda 3754 Springvale South 3172
Altona 3018 Cheltenham 3192  Greensborough 3088  Middle Park 3206 Springvale 3171
Ardeer 3022 Chirnside Park 3116 Greenvale 3059 Mill Park 3082 St Albans 3021
Armadale 3143 Clarinda 3169 Hadfield 3046 Mitcham 3132 St Helena 3088
Ascot Vale 3032 Clayton South 3169 Hallam 3803 Mont Albert 3127  St Kilda East 3183 
Ashburton 3147 Clayton 3168 Hampton East 3188 Montmorency 3094 St Kilda West 3182
Ashwood 3147 Clifton Hill 3068 Hampton Park 3976 Moonee Ponds 3039 St Kilda 3182
Aspendale Gardens 3195 Cobblebank 3338 Hampton 3188 Moorabbin Airport 3194 Strathmore Heights 3041
Aspendale 3195 Coburg North 3058 Harkaway 3806 Moorabbin 3189 Strathmore 3041
Attwood 3049 Coburg 3058 Harkness 3337 Mooroolbark 3138 Strathtulloh 3338
Avondale Heights 3034 Cocoroc 3030 Hawthorn East 3123 Mordialloc 3195 Sunbury 3429 
Balaclava 3183 Collingwood 3066 Hawthorn 3122 Mount Cottrell 3024  Sunshine North 3020
Balwyn North 3104 Coolaroo 3048 Heatherton 3202 Mount Waverley 3149 Sunshine West 3020
Balwyn 3103 Craigieburn 3064 Heathmont 3135 Mulgrave 3170 Sunshine 3020
Bangholme 3175 Cremorne 3121 Heidelberg Heights 3081 Murrumbeena 3163 Surrey Hills 3127 
Bayswater North 3153 Croydon Hills 3136 Heidelberg West 3081 Narre Warren East 3804 Surrey Hills 3127]
Bayswater 3153 Croydon North 3136 Heidelberg 3084 Narre Warren North 3804 Sydenham 3037
Beaconsfield 3807 Croydon South 3136 Highett 3190 Narre Warren South 3805 Tarneit 3029
Beaumaris 3193 Croydon 3136 Highett 3190  Narre Warren 3805 Taylors Hill 3037
Bellfield 3081 Dallas 3047 Hillside 3037  Newport 3015 Taylors Lakes 3038
Bentleigh East 3165 Dandenong North 3175 Hoppers Crossing 3029 Niddrie 3042 Templestowe Lower 3107
Bentleigh 3204 Dandenong South 3175 Hughesdale 3166 Noble Park North 3174 Templestowe 3106
Berwick 3806 Dandenong 3175 Huntingdale 3166 Noble Park 3174 Thomastown 3074
Black Rock 3193 Deanside Hurstbridge 3099 North Melbourne 3051  Thornbury 3071
Blackburn North 3130 Deepdene 3103 Ivanhoe East 3079 Northcote 3070 Thornhill Park 3335
Blackburn South 3130 Deer Park 3023 Ivanhoe 3079 Notting Hill 3168 Toolern Vale 3337
Blackburn 3130 Delahey 3037 Jacana 3047 Nunawading 3131  Toorak 3142
Bonbeach 3196 Derrimut 3026 Kealba 3021 Oak Park 3046 Tottenham 3012
Bonnie Brook 3335 Diamond Creek 3089 Keilor Downs 3038 Oakleigh East 3166 Travancore 3032
Boronia 3155 Diggers Rest 3427  Keilor East 3033  Oakleigh South 3167 Truganina 3029 
Box Hill North 3129 Dingley Village 3172 Keilor Lodge 3038 Oakleigh 3166 Tullamarine 3043 
Box Hill South 3128 Docklands 3008 Keilor North 3036 Ormond 3204 Vermont South 3133
Box Hill 3128 Doncaster East 3109 Keilor Park 3042 Park Orchards 3114 Vermont 3133
Braeside 3195 Doncaster 3108 Keilor 3036  Parkdale 3195 Viewbank 3084
Braybrook 3019 Donvale 3111 Kensington 3031 Parkville 3052 Wantirna South 3152
Briar Hill 3088 Doreen 3754  Kew East 3102 Parwan 3340  Wantirna 3152
Brighton East 3187 Doveton 3177 Kew 3101 Pascoe Vale South 3044 Warrandyte South 3134
Brighton East 3187  Eaglemont 3084 Keysborough 3173 Pascoe Vale 3044 Warrandyte 3113
Brighton 3186 East Melbourne 3002 Kilsyth South 3137 Patterson Lakes 3197 Warranwood 3134
Broadmeadows 3047 Edithvale 3196 Kilsyth 3137 Plenty 3090 Waterways 3195
Brookfield 3338 Elsternwick 3185 Kings Park 3021 Plumpton 3335 Watsonia North 3087
Brooklyn 3012  Eltham North 3095 Kingsbury 3083 Point Cook 3030 Watsonia 3087
Brunswick East 3057 Eltham North 3095  Kingsville 3012 Port Melbourne 3207  Weir Views 3338
Brunswick West 3055 Eltham 3095  Knoxfield 3180 Prahran 3181 Werribee South 3030
Brunswick 3056 Elwood 3184 Kooyong 3144 Preston 3072 Werribee 3030
Bulla 3428 Endeavour Hills 3802 Kurunjang 3337 Princes Hill 3054 West Footscray 3012
Bulleen 3105 Epping 3076 Lalor 3075 Ravenhall 3023 West Melbourne 3003
Bundoora 3083 Essendon Fields 3041 Laverton North 3026 Research 3095 Westmeadows 3049
Bundoora 3083  Essendon North 3041 Laverton 3028 Reservoir 3073 Wheelers Hill 3150
Burnley 3121 Essendon West 3040 Lower Plenty 3093 Richmond 3121 Wildwood 3429
Burnside Heights 3023 Essendon 3040 Lynbrook 3975 Ringwood East 3135 Williams Landing 3027
Burnside 3023 Eumemmerring 3177 Lyndhurst 3975 Ringwood North 3134  Williamstown North 3016
Burwood East 3151 Exford 3338 Lysterfield South 3156 Ringwood 3134 Williamstown 3016
Burwood 3125  Eynesbury 3338  Lysterfield 3156  Ripponlea 3185 Windsor 3181
Cairnlea 3023 Fairfield 3078  Macleod 3085  Rockbank 3335 Wonga Park 3115
Calder Park 3037 Fawkner 3060 Maidstone 3012 Rosanna 3084 Wyndham Vale 3024
Camberwell 3124 Ferntree Gully 3156 Malvern East 3145 Rowville 3178 Yallambie 3085
Campbellfield 3061 Fieldstone 3024 Malvern 3144 Roxburgh Park 3064 Yarraville 3013
Canterbury 3126 Fitzroy North 3068 Mambourin 3024 Sandringham  Yuroke 3063
Carlton North 3054  Fitzroy 3065 Manor Lakes 3024 Scoresby 3179  
Carlton 3053 Flemington 3031  Maribyrnong 3032 Seabrook 3028  
Abbotsford 3067 Ivanhoe 3079
Aberfeldie 3040 Jacana 3047
Aintree 3336 Kealba 3021
Airport West 3042 Keilor Downs 3038
Albanvale 3021 Keilor East 3033 
Albert Park 3206 Keilor Lodge 3038
Albion 3020 Keilor North 3036
Alphington 3078 Keilor Park 3042
Alphington 3078  Keilor 3036 
Altona Meadows 3028 Kensington 3031
Altona North 3025 Kew East 3102
Altona 3018 Kew 3101
Ardeer 3022 Keysborough 3173
Armadale 3143 Kilsyth South 3137
Ascot Vale 3032 Kilsyth 3137
Ashburton 3147 Kings Park 3021
Ashwood 3147 Kingsbury 3083
Aspendale Gardens 3195 Kingsville 3012
Aspendale 3195 Knoxfield 3180
Attwood 3049 Kooyong 3144
Avondale Heights 3034 Kurunjang 3337
Balaclava 3183 Lalor 3075
Balwyn North 3104 Laverton North 3026
Balwyn 3103 Laverton 3028
Bangholme 3175 Lower Plenty 3093
Bayswater North 3153 Lynbrook 3975
Bayswater 3153 Lyndhurst 3975
Beaconsfield 3807 Lysterfield South 3156
Beaumaris 3193 Lysterfield 3156 
Bellfield 3081 Macleod 3085 
Bentleigh East 3165 Maidstone 3012
Bentleigh 3204 Malvern East 3145
Berwick 3806 Malvern 3144
Black Rock 3193 Mambourin 3024
Blackburn North 3130 Manor Lakes 3024
Blackburn South 3130 Maribyrnong 3032
Blackburn 3130 McKinnon 3204
Bonbeach 3196 Meadow Heights 3048
Bonnie Brook 3335 Melbourne Airport 3045
Boronia 3155 Melbourne 3000 
Box Hill North 3129 Melbourne 3004
Box Hill South 3128 Melbourne 3004 
Box Hill 3128 Melton South 3338
Braeside 3195 Melton West 3337
Braybrook 3019 Melton 3337
Briar Hill 3088 Mentone 3194
Brighton East 3187 Mernda 3754
Brighton East 3187  Middle Park 3206
Brighton 3186 Mill Park 3082
Broadmeadows 3047 Mitcham 3132
Brookfield 3338 Mont Albert 3127 
Brooklyn 3012  Montmorency 3094
Brunswick East 3057 Moonee Ponds 3039
Brunswick West 3055 Moorabbin Airport 3194
Brunswick 3056 Moorabbin 3189
Bulla 3428 Mooroolbark 3138
Bulleen 3105 Mordialloc 3195
Bundoora 3083 Mount Cottrell 3024 
Bundoora 3083  Mount Waverley 3149
Burnley 3121 Mulgrave 3170
Burnside Heights 3023 Murrumbeena 3163
Burnside 3023 Narre Warren East 3804
Burwood East 3151 Narre Warren North 3804
Burwood 3125  Narre Warren South 3805
Cairnlea 3023 Narre Warren 3805
Calder Park 3037 Newport 3015
Camberwell 3124 Niddrie 3042
Campbellfield 3061 Noble Park North 3174
Canterbury 3126 Noble Park 3174
Carlton North 3054  North Melbourne 3051 
Carlton 3053 Northcote 3070
Carlton North 3054 Notting Hill 3168
Carnegie 3163 Nunawading 3131 
Caroline Springs 3023 Oak Park 3046
Carrum 3197 Oakleigh East 3166
Caulfield East 3145 Oakleigh South 3167
Caulfield North 3161 Oakleigh 3166
Caulfield South 3162 Ormond 3204
Caulfield 3162 Park Orchards 3114
Chadstone 3148 Parkdale 3195
Chelsea Heights 3196 Parkville 3052
Chelsea 3196 Parwan 3340 
Cheltenham 3192  Pascoe Vale South 3044
Chirnside Park 3116 Pascoe Vale 3044
Clarinda 3169 Patterson Lakes 3197
Clayton South 3169 Plenty 3090
Clayton 3168 Plumpton 3335
Clifton Hill 3068 Point Cook 3030
Cobblebank 3338 Port Melbourne 3207 
Coburg North 3058 Prahran 3181
Coburg 3058 Preston 3072
Cocoroc 3030 Princes Hill 3054
Collingwood 3066 Ravenhall 3023
Coolaroo 3048 Research 3095
Craigieburn 3064 Reservoir 3073
Cremorne 3121 Richmond 3121
Croydon Hills 3136 Ringwood East 3135
Croydon North 3136 Ringwood North 3134 
Croydon South 3136 Ringwood 3134
Croydon 3136 Ripponlea 3185
Dallas 3047 Rockbank 3335
Dandenong North 3175 Rosanna 3084
Dandenong South 3175 Rowville 3178
Dandenong 3175 Roxburgh Park 3064
Deanside Sandringham 
Deepdene 3103 Scoresby 3179
Deer Park 3023 Seabrook 3028
Delahey 3037 Seaholme 3018
Derrimut 3026 Seddon 3011
Diamond Creek 3089 Somerton 3062
Diggers Rest 3427  South Kingsville 3015
Dingley Village 3172 South Melbourne 3205
Docklands 3008 South Morang 3752
Doncaster East 3109 South Wharf 3006
Doncaster 3108 South Yarra 3141 
Donvale 3111 Southbank 3006
Doreen 3754  Spotswood 3015
Doveton 3177 Springvale South 3172
Eaglemont 3084 Springvale 3171
East Melbourne 3002 St Albans 3021
Edithvale 3196 St Helena 3088
Elsternwick 3185 St Kilda East 3183 
Eltham North 3095 St Kilda West 3182
Eltham North 3095  St Kilda 3182
Eltham 3095  Strathmore Heights 3041
Elwood 3184 Strathmore 3041
Endeavour Hills 3802 Strathtulloh 3338
Epping 3076 Sunbury 3429 
Essendon Fields 3041 Sunshine North 3020
Essendon North 3041 Sunshine West 3020
Essendon West 3040 Sunshine 3020
Essendon 3040 Surrey Hills 3127 
Eumemmerring 3177 Surrey Hills 3127]
Exford 3338 Sydenham 3037
Eynesbury 3338  Tarneit 3029
Fairfield 3078  Taylors Hill 3037
Fawkner 3060 Taylors Lakes 3038
Ferntree Gully 3156 Templestowe Lower 3107
Fieldstone 3024 Templestowe 3106
Fitzroy North 3068 Thomastown 3074
Fitzroy 3065 Thornbury 3071
Flemington 3031  Thornhill Park 3335
Footscray 3011 Toolern Vale 3337
Forest Hill 3131 Toorak 3142
Fraser Rise 3336 Tottenham 3012
Gardenvale 3185 Travancore 3032
Gladstone Park 3043 Truganina 3029 
Glen Huntly 3163 Tullamarine 3043 
Glen Iris 3146  Vermont South 3133
Glen Waverley 3150 Vermont 3133
Glenroy 3046 Viewbank 3084
Gowanbrae 3043 Wantirna South 3152
Grangefields 3335 Wantirna 3152
Greensborough 3088  Warrandyte South 3134
Greenvale 3059 Warrandyte 3113
Hadfield 3046 Warranwood 3134
Hallam 3803 Waterways 3195
Hampton East 3188 Watsonia North 3087
Hampton Park 3976 Watsonia 3087
Hampton 3188 Weir Views 3338
Harkaway 3806 Werribee South 3030
Harkness 3337 Werribee 3030
Hawthorn East 3123 West Footscray 3012
Hawthorn 3122 West Melbourne 3003
Heatherton 3202 Westmeadows 3049
Heathmont 3135 Wheelers Hill 3150
Heidelberg Heights 3081 Wildwood 3429
Heidelberg West 3081 Williams Landing 3027
Heidelberg 3084 Williamstown North 3016
Highett 3190 Williamstown 3016
Highett 3190  Windsor 3181
Hillside 3037  Wonga Park 3115
Hoppers Crossing 3029 Wyndham Vale 3024
Hughesdale 3166 Yallambie 3085
Huntingdale 3166 Yarraville 3013
Hurstbridge 3099 Yuroke 3063
Ivanhoe East 3079  

Accessories such as pillow and mattress protector will be shipped separately and arrive later than the mattress delivery.

100 Night Trial/Returns/Refunds

Within 100 nights of purchase, if you are not completely satisfied, you can return the mattress for a full refund.

For returns within the 100-night trial, please let our customer service team know via hello@ecokids.net.au and provide your full name & order number. We will get back to you as soon as we can. This is usually the next business day.

All the customers should retain the original packaging of the mattress at least for 100 nights to use it during the return process.  We highly recommend using a mattress protector with your mattress. 

  • Return shipping is free for Melbourne, Sydney, Canberra, Brisbane, Adelaide & Perth Metro. We will book your return with a local charity and organise for the mattress to be picked up and donated to them.
  • Outside these non-metro areas return shipping is not covered, and you will be required to ship the mattress, by your own means, to your closest charity and provide us with proof of delivery that they have received it before we can process your refund.

To keep returned mattresses out of the landfill, we donate them to local charities so that they can live another life.

No, we do not resell returned mattresses. All returned mattresses are donated to charity.

Your refund will be issued as soon as we get confirmation from the charity that the mattress has been picked up from them or has been dropped off at their facility. Depending on your bank, it can take 3-5 business days for the refund to be reflected on your method of payment.

We accept:

  • All major credit & debit cards
  • PayPal
  • AfterPay
  • ZipPay

 

Just like at the buffet, where it’s best to try before filling your plate, we want you to be sure your kids love your mattress before you order big! So we limit returns under the 100 night trial to one per household.

 

Yes, you will need to post it back to our factory in Melbourne at your cost.